Terms of Service
Effective Date: August 1, 2026
Welcome to the website and services of CR Partners Insurance Services LLC ("Company," "we," "our," or "us"). By accessing or using our website, contacting us by phone, email, or text message, or using any of our services, you agree to be bound by these Terms of Service ("Terms").
If you do not agree with these Terms, please discontinue use of our website and services.
1. Acceptance of Terms
By using our website or communicating with us through any available channel, including phone, email, online forms, or SMS, you acknowledge that you have read, understood, and agree to these Terms of Service.
Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
2. Services
CR Partners Insurance Services LLC is a licensed insurance agency that provides insurance-related services, which may include:
Medicare plan education and enrollment assistance
Covered California enrollment assistance
Individual and family health insurance guidance
Licensed insurance consultations
Insurance education and informational resources
Our services are available only in states where we are properly licensed to conduct business.
Information provided through our website or by our representatives is intended for general informational purposes only and should not be considered legal, tax, financial, or medical advice. You should consult the appropriate licensed professional regarding your individual circumstances.
3. Licensing and Regulatory Compliance
We operate in accordance with applicable federal and state laws governing the insurance industry, including, where applicable:
Centers for Medicare & Medicaid Services (CMS) regulations
Health Insurance Portability and Accountability Act (HIPAA)
State Department of Insurance laws and regulations
Telephone Consumer Protection Act (TCPA)
Other applicable consumer protection and privacy laws
Submitting your contact information authorizes us to communicate with you regarding your inquiry, requested services, appointments, policy information, and other insurance-related matters. You may opt out of marketing communications at any time.
4. SMS Communications
4.1 Consent
By providing your mobile phone number and opting in, you agree to receive text messages from CR Partners Insurance Services LLC regarding:
Appointment confirmations and reminders
Insurance policy updates
Customer service communications
Requested information
Promotional offers and marketing messages (where permitted by law)
4.2 Opting Out
You may opt out of SMS communications at any time by replying STOP to any text message. After opting out, you will no longer receive marketing text messages unless you choose to opt in again.
For assistance, reply HELP or contact us using the information provided below.
4.3 Message and Data Rates
Standard message and data rates may apply based on your wireless carrier's plan. CR Partners Insurance Services LLC is not responsible for any charges imposed by your mobile carrier.
4.4 Message Frequency
Message frequency varies depending on your interactions with our agency, requested services, and communication preferences.
5. Website Use
You agree to use our website only for lawful purposes. You may not:
Violate any applicable laws or regulations
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Use the website to transmit malicious software or harmful content
Misrepresent your identity or provide false information
We reserve the right to suspend or terminate access for users who violate these Terms.
6. Third-Party Websites
Our website may include links to third-party websites, including insurance carriers, government agencies, and service providers.
These websites operate independently of CR Partners Insurance Services LLC. We are not responsible for their content, availability, privacy practices, or terms of use. Accessing third-party websites is at your own risk.
7. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
While we strive to keep all information accurate and current, we do not guarantee that website content will always be complete, accurate, uninterrupted, or error-free.
Insurance plan availability, pricing, benefits, and eligibility are determined by the applicable insurance carrier and may change without notice.
8. Limitation of Liability
To the fullest extent permitted by law, CR Partners Insurance Services LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Your use of our website or services
Reliance on information provided through our website
Website interruptions or technical issues
Unauthorized access to or use of your information
Errors or omissions in website content
Nothing in these Terms limits any rights that cannot be limited under applicable law.
9. Indemnification
You agree to defend, indemnify, and hold harmless CR Partners Insurance Services LLC, its owners, employees, agents, contractors, and affiliates from any claims, liabilities, damages, costs, or expenses arising from:
Your use of the website or services
Your violation of these Terms
Your violation of applicable laws or the rights of another person
10. Changes to These Terms
We may revise these Terms from time to time. Updated versions will be posted on this page with a revised effective date.
Your continued use of our website or services after changes become effective constitutes your acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located within the State of California.
12. Contact Us
If you have questions regarding these Terms of Service, please contact us at:
Email: info@crpagency.com
Phone: (888) 665-8588
Address: 625 Fair Oaks Ave., Suite 270, South Pasadena, CA 91030